Returns & Exchanges
At PantheonKeys, we stand by the quality of our mechanical keyboards and accessories with a 30-day return policy for all items in their original condition. We aim to ensure your typing experience is flawless, offering straightforward exchanges or full refunds for any product that doesn't meet your expectations.
Initiate Your Request
Log into your PantheonKeys account and select the 'Return Portal' to submit a request with your order number and reason for return.
Prepare the Package
Carefully pack your items in their original retail packaging, ensuring all keycaps, cables, and accessories are included to avoid restocking fees.
Ship to Pantheon
Affix the provided prepaid shipping label to your parcel and drop it off at any authorized courier location within 7 days of approval.
Inspection and Refund
Once our technicians verify the hardware's condition, your refund or exchange will be processed to your original payment method within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing